Return Policy

At Stralenderma, each product undergoes stringent quality control before the items are handed over to our logistic partners. Products are carefully packaged with safety seals and protective materials to ensure a secure delivery.

As our products are personal care items, all sales are final. We do not offer refunds or exchanges unless you receive a damaged or incorrect item. In such cases, we will gladly assist with a replacement.

To Initiate a Return:
1.    Contact us within 48 hours of receiving the product at hello@stralenderma.com
2.    In the email, please provide your order number and clear photos of the damaged/incorrect product(s)

Upon verification and approval:

  • We will email you a prepaid return shipping label.
  • Repack the item(s) securely in the original packaging with the included return packing slip.

Alternative Return Option:

You may use your preferred carrier at your own expense. In this case:

  • Notify us in advance and share the tracking number
  • Repack the item(s) securely in the original packaging, and include a copy of your invoice in the return package.
  • For your protection, we recommend you return the product(s) with insured shipping, and retaining tracking documentation

**Please note: Returns must be received within 30 days upon approval to qualify for replacement.

Terms & Conditions

1. Eligibility

  • Only items purchased directly from www.stralenderma.com qualify for returns or exchanges.
  • Products obtained through third-party retailers are not eligible.

2. Requirements for Returns

  • Item(s) must be returned in their original, unopened packaging with all seals intact.
  • Products must be in pristine, resalable condition without signs of:
    • Tampering
    • Partial use
    • Damage
    • Broken seals

3. We do not accept responsibility for products that have been:

  • Dropped or physically damaged after delivery
  • Stolen or lost
  • Spilled or misused
  • Defective or incorrect items may only be exchanged for the same product(s) as ordered.

4. Time frame

  • Upon verification and approval for Returns, we must received the Returns within 30 days of purchase date. Otherwise it is not eligible for exchange or refund.

5. Stralenderma reserves the right to:

  • Decline returns that fail to meet our return requirements or demonstrate misuse of our return policy or non-compliance with our Terms and Conditions.
  • Charge for the full product value and shipping costs in cases of:
    • Non-compliant returns
    • Suspected policy abuse
    • Breaches of our Terms and Conditions

  All decisions regarding returns are final and at our discretion.